We’ll show you how to troubleshoot each of them in order in the following few sections. The good news is that fixing any of these issues is remarkably easy.
Your firewall or antivirus blocking the connection to the remote server. An issue with your Virtual Private Network (VPN). In most cases, this error points towards a problem with your internet connection, such as: Here’s what the “ERR_CONNECTION_RESET” message looks like in Chrome: The “ERR_CONNECTION_RESET” error in Chrome. When that happens, the connection is “reset,” which means the server cannot transmit data to your browser. For example, Firefox returns a “The connection was reset” error code.Ĭonnection reset errors appear when you visit a website, and the browser fails to establish a connection. However, you may encounter similar messages in other browsers. The “ERR_CONNECTION_RESET” error code is particular to Google Chrome. 
Scroll down and choose Clear browsing data.Support What Causes the “ERR_CONNECTION_RESET” Error?. In Chrome, choose the 3 dots directly to the right of the address bar. Once you have emptied it, all the sites you visit will be relearned in the cache. So it’s necessary to do so, especially if you’re encountering issues with specific sites not working properly. Of course clearing your browser cache might result in slower browser activity for a while, because your cache will need to rebuild.īut if your cache is very full it can sometimes prevent webpages from working correctly, likely because it just doesn’t load the data correctly. The idea is that it helps optimize web browsing speeds in spite of a poor internet connection. Essentially, it’s where your browser saves copies of every site you visit so that the next time you visit them, the browser can pull the site directly from the hard disk. 
Your cache is the memory your browser uses to quickly load sites without having to wait on the internet connection to do so. If your network is working just fine, the issue may be with your browser’s cache.
At this point, if it still isn’t working, go ahead and check your network connections. Once your PC is back up and running, head back over to the WhatsApp Web app in your browser and try your media once again. And if it does end up fixing it, you’ll save yourself some time so it definitely doesn’t hurt to try. It may not help addressing the WhatsApp download failure, but it’s always best to rule this step out before moving further along in the troubleshooting process. Go ahead and do a full reboot of the computer this time. After restarting your browser, if WhatsApp download problems still persist, then move on to step 3. It you aren’t able to download files from WhatsApp Web, close your browser and then launch it again. The first tool in even the most advanced IT toolkits is the tried and true method of simply turning it off and then back on again. If you reconnect to WhatsApp and media is not downloading still, the issue might be with your browser.
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